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Founded in 1849 by John Boot, Boots UK Limited (trading as Boots) is a pharmacy chain in the United Kingdom and Ireland. The company operates across a retail website, with brick-n-mortar outlets in most high streets, shopping centres and airport terminals. It sells health and beauty related products, and also provides medical services like optician and hearing care via its stores and as standalone practices. The company also runs a loyalty card programme branded as the Boots Advantage Card.
Beauty and Health for All
One can browse across numerous categories on Boots’ online portal. Their major product categories include-
- Pharmacy and Health – The company provides all sorts of healthcare products under this segment. One can browse through health information, have expert medical advice on their clinics (there are specialised ones also viz. Acne, stop smoking, hair loss, period delay etc) without physically visiting a doctor and even search for products across departments like food, diet, pain relief, skin care etc.
- Beauty – A perfect online shop for cosmetics, one can browse through various make-up products across various brands and categories under this segment.
- Fragrance – For men and women both across various brands
- Mother & Baby – Everything one needs to nourish a baby is available under this section. Feeding, nursing, diapering, training, clothing, travelling and strollers – products are available across numerous brands for child care.
- Toiletries – Includes products for hair care, dental care and bathroom essentials across various brands
- Men’s products – Men’s skincare, grooming, shaving needs and many other such needs are taken care of.
- Electricals – Includes cameras, batteries, chargers, grooming tools, beauty tools, hair styling equipment etc.
- Opticians – Glasses, sunglasses, contact lenses and many other products for eye care across various brands.
- Toys – Can be browsed for various age groups, under various sub categories (outdoor, indoor, educational, blocks, art & craft etc.) across numerous brands
Boots endeavours to delight UK customers by giving them what they want – numerous product categories to choose from, discounted prices, robust delivery and an overall pleasing online shopping experience.
Boots Deals and Discounts
Boots nearly offers everything under the sun. They have a huge product offering across various brands for men, women and kids whilst healthcare is for all. Boots Voucher Codes & Promos further add to customers’ delight. They are available at their own site and through other portals too. All a user has to do is apply these codes while making a purchase and the stipulated discount will show on his final bill. Sometimes these offer and discount codes make one avail discount on discounted prices as well.
There are various deals and discounts which offer cashbacks, free accessories and reward points to delight the customers. Various benefits that Boots extend are-
- Order & Collect – One can place an order with boots and collect the product from a nearby store, without any shipping charges and minimum purchase requirement.
- Free Home Delivery – On orders above GBP 45
- Store Locator – Is available on their website. One can avail Boots services (optical or hearing care) in a nearby store. The users can also book appointments with Boots clinics online.
- Boots Advantage Card – It is basically a Loyalty points system. Boots willingly offers extra incentives to all of its loyal customers by way of Loyalty points. These points are available to their subscribers. Subscribing to their newsletters is very easy and for free. Loyalty points are a quick way to build up extra savings and are redeemable on any future orders made through the Boots website. One can keep a check on these points by logging into the account or through the App.
- Shopping on the App – Users can download the Boots app for fantastic offers and personalised deals. They can check Boots Advantage Card balance and deals regularly and avail great discounts while shopping on the go. One can even order photo prints from phone, Facebook and Instagram and get them delivered at his or her doorstep! The Boots App can be downloaded on Apple, Windows and Android smart phones.
Boots is also present on social media networking sites like Twitter, Facebook, Google plus, Pinterest, Instagram and YouTube. The users can get information about deals, coupons and discounts through these websites as well. The pharma company intends to stay connected to its customers, suppliers and investors for any feedback and complaints through these social networking sites.
Online Shopping – A Cake Walk
Boots orders are processed through a seamless support system. As soon as an order goes into processing, its order number and courier details are intimated to the buyer through mail and message. This way a customer can keep a track of his order. If any issue arises, a dedicated customer support desk is available 24x7 to resolve the same.
Apart from that, personalised individual gifting has also been made very easy. Now anyone can gift an e-gift voucher which gives wide choices to suit everyone’s tastes and needs. Available in different monetary denominations, a gift card is a good option to save time and effort and yet make someone feel special! There are gifting options for men, women, couples, babies, kids and teenagers across numerous brands and price range.
Boots ensures 100% Purchase Protection to its buyers. They are dedicated to provide a safe and secure online shopping experience while facilitating convenient payment options, easy cancellations and instant refunds. One can choose to pay through debit card, credit card, net banking, EMIs or even cash-on-delivery. There are offers that if the payment is done through a specific bank network (with which Boots has a tie-up), the buyer will be entitled to more of discount or cashback or both.
Yes they provide customer help for their customer so that they can solve their customer’s queries.
Customer care opening hours are as follows:
Monday to Friday – 08:30 to 19:00.
Saturday and Sunday - 08:45 to 17:00.
Bank holidays – 09:00 to 16:00.
You can write them at:
Boots Customer Care
PO Box 5300
For all immediate responses you can call them on 0345 609 0055.
Advantage card enquiries you can call them on 0345 124 4545.
For general store enquiries you can call them on 0345 070 8090.
If you need Pharmacy enquiry then you can ring them on 0345 301 4219 for online enquiries and in store enquiries 0345 070 8090.