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Ebay, founded in 1999, is the UKs largest online marketplace. There are currently 17 million live listings on the UK site and over 16million unique visitors per month buying and selling brand new, unique and used items.
The Company lives by its moto: …..whether new or used, plain or luxurious, commonplace or rare, trendy or one-of-a-kind – if it exists in the world, it probably is for sale on eBay. Ebay strives to possess a dominant position in the industry by becoming the world’s favorite destination for discovering great value and unique selection.
Most of the merchandise sold on eBay is new with majority of them being shipped for free.
The Company's Marketplace platforms include its online marketplace located at www.ebay.co.uk, localized counterparts and the eBay mobile applications. The Company's StubHub platforms include its online ticket platform located at www.stubhub.com and the StubHub mobile applications. Its StubHub platforms provide customers with a place to purchase tickets for games, concerts and theater shows, and also enable owners to sell the tickets. The Company's Classifieds platforms include a collection of brands, such as Mobile.de, Kijiji, Gumtree, Marktplaats, eBay Classifieds and others. Its Classifieds platforms offer online classifieds in over 1,500 cities around the world. It also offers online shopping comparison Websites, including Shopping.com. The Company offers mobile applications for the iPhone, the iPad, Android and Windows mobile devices that allow access to ebay.com and some of its other Websites. The Company has over 800 million items listed for sale on its platforms.
The Company offers choices to buyers and sellers in various dimensions, such as by listing format, by item condition and by delivery format. By listing format enables sellers to choose their products and services listing through fixed price listings or an auction-style format on its platforms. Its fixed price format on ebay.com allows buyers and sellers to close transactions at a pre-determined price set by the seller. Its auction-style format allows a seller to select a minimum price for opening bids. By item condition enables sellers to list, and buyers to search and purchase items that are new, refurbished and used, common and rare items, and branded and unbranded products on its Marketplace platforms. By delivery format enables buyers to get items shipped through shipping options offered by the seller and selected by the buyer on its Marketplace platforms. By delivery format also offers buyers to pick up the items they purchased online or through mobile devices in one of the retailer's physical stores (store pickup).
Ebay Top Products and Services
The Company's eBay Money Back Guarantee covers items purchased on its Websites in the United States, the United Kingdom, Germany, Australia and Canada through a payment method and protects buyers with respect to items that are not received or are received but not as described in the listing. Its eBay Money Back Guarantee provides coverage for the purchase price of the item and original shipping costs for a limited period of time from the original date of transaction, and includes an interface to help buyers and sellers in navigating the process. The Company focuses in customizing its platforms for its customers. On its Marketplace platforms, the Company has built experiences with formats, such as Daily Deals; Fashion; Motors, including vehicles, parts and accessories, and Electronics. Its Daily Deals offers various products in multiple categories at discounted prices with free shipping.
Payment and Return Policy
Ebay Uk provides free delivery on million of items listed on its website. In addition, they have it offers a range of delivery options to suit the needs of a buyer, which includes express delivery and click and collect on selected items. For the benefit of buyers, they ask sellers to include delivery options, estimated delivery date and postage costs within their listings.
While Ebay provides a minimum 14 calendar days return window, buyers are covered under a eBay Money Back guarantee if buyer has paid with PayPal.
With its user friendly dashbard, a buyer can manage return requests and track progress through the returns dashboard. A seller can also communicate directly with the buyer through messages.
Being a user friendly site, it puts onus on the seller for paying return postage costs, if there is any problem with the product. If a buyer changes their mind about a purchase and wants to return it, they may be required to pay the postage costs, depending on the seller's return policy.
Sellers can provide a return postage address and additional return postage information for the buyer in My eBay.
After the buyer has initiated a return request, the seller has up to 8 days to respond. The seller can accept the return. If they do, Ebay notifies buyer by email to print a return label and send the item back to the seller which should be done in 14 days. Once the seller has received the item, they have 6 business days to issue the refund. Or they Offer a full or partial refund without a return. It usually takes 3 to 5 business days to receive a refund. If the buyer has paid using a credit card, it could take up to 30 days, depending on the card provider.
If the seller doesn't respond, or buyer is not satisfied with their response, Ebay steps in after 8 days.
Ebay Discounts and Offers
Every day it features items from trusted sellers who are offering great pricing. Since those items are few in number, Ebay asks its buyers to purchase these items very quick.
Ebay believes in bringing only the best products to its customers at competitive prices. Accordingly, the Company announces discounts and offers from time to time. Such offers enable users to enjoy special discounts on the purchased products,
Check out the “Ebay Voucher Codes & Special Deals’ that are updated daily. Amazing products at rock bottom prices are listed in Special Deals. If planning to buy something from Ebay, make sure to check the deals page.