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About Hotwire
Hotwire was launched by Karl Peterson, Spencer Rascoff, Eric Grosse and Gregg Brockway and by six major airlines. It was launched in 2000. Hotwire is a website for discounted travel by offering low prices on airlines, rental cars, hotels and vacation packages.
The head quarters are in San Francisco; CA.
Hotwire first launched with opaque airline tickets. They started selling opaque hotel and rental cars a few months later. Package offerings started in 2003. In 2004, Hotwire began to offer select retail travel products. In June 2007, Hotwire removed all airfare booking fees.
Facts about Totwire.com:
In 2007 Hotwire was recognized as “Highest in customer satisfaction for independent travel website”. This carried on for two consecutive years in 2008 as well as in 2009.
Hotwire’s newly launched application for mobile and tablets also encourage ours users to book in a friendly and non complex way.
Hotwire is an subsidiary company working under Expedia,Inc. Karl Peterson one of the four founding members of Hotwire, served Hotwire as it’s first CEO. In 2006, Hotwire was overseen by Hotwire’s 2004-06 CFO Eric Grosse, another one of the four founding members of Hotwire. Eric Grosse became the President of Expedia Worldwide and Clem Bason became of Hotwire’s.
Hotwire had started its journey 4 employees became 80 within months and currently 300 working under the company.
Reservations:
During prepaid Hotel reservations you acknowledge that pre-negotiate room rates with hotel suppliers for booking. You also recognize that we provide you with the service for a consideration. The displayed room rates on the website is a combination of the pre-negotiated rates for rooms reserved on behalf of us and the reservation fee retained by us. We are liable to charge necessary fees and taxes where ever applicable for our services. You also give us the authorization to use your credit card details, though we ensure not to misuse that information. Service fees retained by hotwire companies for their service vary based on the amount and type of hotel reservation.
However, you will retain the authority to change or cancel your reservation when ever necessary subject to some condition. If you cancel before 72 hours of your arrival then you will have to pay the taxes that are incurred by the hotel. Any cancellation prior to 72 hours you will be charged for the entire amount of the stay.
Incase you don’t show on the first night of your stay then you must confirm with us your reservation changes, no later than the date of first night of reservation to prevent cancellation of your booking.
Payment methods:
All booking request are to be submitted with major cards like credit cards, debit cards or any other major card. The billing price will be calculated in the currency stated in the website.
Some banks impose certain charges for international transaction. You may be charged for such fees. This may mean difference in the bank details for the reservations and actual billing amount. After you have made your payment, an email will be sent to you by us conforming your payment and reservation details. If you want you can get it printed for further use.
E-mail Communications:
Our easy interface website and application help you to take advantage of travel opportunity. We do this by sending you an email about all the information about your travel interests. If you have searched for anything and haven’t booked yet then we send you an email stating all the information what might help you in making the booking. We believe these email messages will provide you with useful information about travel-related special offers available through our site and our Apps. Please note that you will have the opportunity to choose not to receive these email messages in any such email we send.
How we protect your information:
No website can guarantee security, so we have implemented appropriate administrative, physical and technical security procedure to protect the information you provide us during booking. We want you to feel safe while using our website and our mobile apps to make any arrangements. We are very much committed to protect the information you provide to us. Only our authorized staff are allowed to access the personal information and we assure you if they do so that will be strictly for business purpose. We also use encryption while transmitting your information in between your system and ours.
How we use your information:
The billing information contains your Card holder name, Credit card number and Expiration date to complete our billing process that you conducted through our website. We may also ask you for general additional information for providing you with updates about the booking and additional offers. Additional to these we also conduct reward and recognition program if you are willing to join.
Tips to save:
We have amazing deals for your next booking with us with Hotwire coupon codes. We would like you to sign up for our email alerts to get a whopping discount on your next booking. We have all types of coupons to save your day and your money. We offer you Hotwire’s voucher codes on our hotels, flights, last minute flight fare and also in car rental.
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We retain the right at our sole discretion to deny access to anyone to this Website and the services we offer, at any time and for any reason, including, but not limited to, for violation of these Terms of Use.
Customer service:
Our customer care associates are available 24 hours a day, seven days a week. If you wish to email us, we respond to most customer emails within two hours or less. Depending on the nature of your inquiry and the time of day, our response may take a bit longer.
Customer feedback:
We often receive testimonials and comments from customers who have had positive booking and/or travel experiences on our website. We occasionally publish such content, using first name plus last initial, only, for attribution.
Contact details:
Telephone - 1-866-468-9473