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Jet2.com is a British low-cost airline offering services to more than 50 destinations in Europe and beyond. With an exceptional fleet of 59 aircrafts and operates 216 scheduled routes from eight UK bases and one Spanish base to 58 destinations. Jet2.com is the fourth largest scheduled airline in the UK. Jet2.com also operates an overnight cargo-carrying fleet for Royal Mail and offers a charter service through its Jet2charters brand.
Since its launch in 2003, Jet2.com has come a long way. From 360,000 passengers in a year to over 30 million customers to more than 50 destinations, Jet2.com has achieved quite a few milestones in its career. The Airline has grown from counters to websites to mobile apps to mobile sites as in tandem with technological upgradation. The Airline was awarded the ‘Airlines of the Year’ award at the Glasgow Airport Annual Awards in 2016. In 2015 was adjudged the ‘Best Customer Service at Edinburgh Airport’ at the Scottish Passenger Agents’ Association Travel Awards; "Best Airline for Groups" at the Group Travel Awards; "Best Holiday Airline" at the Scottish Passenger Agents' Association Travel Awards (SPAA); Customer Service Team of the Year at the Glasgow Airport Annual Awards.
Jet2.com is a highly customer oriented airline that puts the needs of its customers on priority. Certain features of Jet2.com has stood the test of time and has still been widely praised and appreciated:
- Great flight times: The Airlines have flight schedules designed to ensure convenient flight timings so that its customers arrive at the destination refreshed and ready to enjoy all that the day has to offer.
- Incredible baggage allowance: Jet2.com is noted for the outstanding baggage allowance of a whopping 22kg.
- Allocated seats: Jet2.com has done away with the need to rush for seats. Customers can reserve their seats while booing online.
Affordability is the key...
Jet2.com being a low-cost airline only offers Economy class seats. The economy class seats are comparatively longer than any average seat in an airline. One can also book extra legroom seats for a more comfortable journey.
Jet2.com keeps its customers close to its heart, hence devises ways and means to provide a satisfying experience to its patrons. Jet2.com also offers in-flight meals. One can also pre-book meals, which is served on priority basis once on board. Customers can choose from host of options from non-vegetarian to vegetarian and from Thai to Indian food.
Jet2.com also permits checking-in online from 28 days to up to 5 hours before departure. Once checked-in, the passenger can print his own boarding pass. This way passengers can avoid waiting in queues for their boarding passes and can in fact straight away head to the security area.
Jet2.com over the years has forayed into providing holiday packages, both within UK and beyond. The Jet2Holidays offer package holidays complete with flight and hotel bookings. These packages are at special prices incorporating other special benefits including baggage allowance, convenient flight schedules, airport transfers and 2-5 Star accommodations.
The Jet2City Breaks is again a package deal incorporating flight bookings and hotel bookings. Customers can choose from a myriad of deals, including Luxury City Breaks, City Spa Breaks, Award winning cities and Group City Breaks. The package also encompasses choice from over 20 stunning cities in Europe and beyond, great flight times, handpicked hotels in central locations, Low booking deposit, free 22kg hold baggage and 10kg hand baggage amongst others.
Booking these packages are easy as 1-2-3. Customers need to select the destination, book their flights and then book their hotels from the available list.
In order to ensure a hassle free stay, Jet2.com offers a lot of ‘extras’ that a customer can opt for to have a trouble free journey. One of these ‘extras’ include offering travel insurance. One can pay and buy from the Company’s website. Customers can also search for low cost car hires. Jet2.com partnering with car rental agencies, such as Hertz, Europcar, Avis, Thrifty etc. to provide car rental services. Jet2.com also promises a Best Price guarantee. If a customer gets a quote for car rent at a lower rate than that offered by Jet2.com, the Company promises to refund double of the difference amount.
Booking on Jet2.com lessens worrying about a host of things- one being transfers to and from the airport. Customers can pick their mode of transport for airport transfers. Modes available include Private cars, Shuttles, Speedy shuttles, Minivans, Coach, Limousines, Boat and Helicopter. One can also book their wheelchair services.
Another section of this ‘extras’ include car parking. Jet2.com have partnered with the best airport car parks in the UK to bring great rates. Other extras include on board shopping and in-flight champagne.
Customer friendly Payment and cancellation Policy
Jet2.com has a safe and secure payment system that ensures all personal information are encrypted to maintain all data confidential. Customers can pay by using a credit card or debit card. All major credit cards are accepted for making payments. A customer having a PayPal account can also make payment using his Pay Pal account.
Jet2.com offers only non-refundable tickets to its customers. Hence while passengers can request for a cancellation, no refund shall be made against the cancellation. Hence it is strongly recommended to take out a travel insurance to cover such unforeseen eventualities.
Exciting ways to save…
Jet2.com discount vouchers and offers can be viewed on the Company’s websites that entitles the user to avail the services of the airlines at significantly lower rates or enjoy complimentary services. Jet2.com Voucher Codes available on various voucher vendor websites are also thoroughly enjoyed and availed by passengers at large for the special benefits attached to them. Jet2.com is actively present on the social media platform including Facebook, Twitter, YouTube and Google+. Passengers can look out for exclusive benefits to experience a more pleasurable journey while being in the safe hands of one of the world’ best airlines.
The Company also reaches out to its customers via email campaigns. Subscribers get updates of the Company’s recent development as well as upcoming offers and deals.
Moreso, the Company puts up its various deals and offers on the website for its patrons to leverage them for special discounts or other benefits.
You can write them at:
Customer Care Team
PO Box 284
You can call them on 0800 408 1350 if you are calling from UK.
If you want any change in your flight booking, then you can give them a call on 0333 300 0042.
If you are calling from Spain, then you call them on 902 881 269, from France you can call them on 0821 230 203. Italy contact number is 199 404 023 and Austria’s number to call on is 0810 1025 1565 and for Germany 01803 511 111. For all other countries you can call them on 00 44 203 059 8336.
For all other queries you can also email them at email@example.com.
You can give your feedback about their services by filling a simple form on their website.
You can also visit their official website i.e. www.jet2.com.