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About Waitrose
Waitrose is a leading supermarket chain in UK, famous for providing fresh, premium-quality food and groceries.
It is a part of the John Lewis Partnership, which is Britain’s largest employee owned retailer. The store has about 300 branches all across the country and happens to be the 6th largest grocery chain in the UK.
Waitrose also offers convenient online shopping options for high quality, responsibly sourced groceries, party food supplies, cakes, wine cases, flowers and gift baskets, flowering plants and other gardening supplies.
Waitrose conducts its business on four principals: Living well, Treating People fairly, Treading lightly and Championing British. They have tried to build a long-term relationship with the farmers and the suppliers, thereby helping customers get the best possible food and drink which help them to live more healthily.
It combines the convenience of a supermarket with the expertise and service of a specialist shop - dedicated to offering quality food that has been responsibly sourced, combined with high standards of customer service.
Waitrose has also been honoured as the ‘Best Supermarket’ and ‘Best Food & Grocery Retailer’. Currently, it has 350 shops in England, Scotland, Wales and the Channel Islands, including 60 convenience branches, and another 27 shops at Welcome Break locations. Waitrose also exports its products to 58 countries worldwide and has seven shops which operate under licence in the Middle East.
Supermarket Chain – From Groceries to other Lifestyle goods
Waitrose is passionate about fresh British produce. The Company sells a variety of exclusive range of groceries and other food supplies, designed to help customers to get exactly what they are looking for. Although Waitrose is mainly focused on food items, their product range includes plenty of other lifestyle goods. The range of products includes:
Groceries
- Anything from fresh foods to frozen goods
- Special selection of quality wines
- Selection of food-related gifts such as hampers
Florist
- Fresh flowers and other smaller garden plants
- Garden furniture and equipment
Pet products
- Includes pet foods, as well as pet treats and other accessories
Household products
- Includes cleaning products, as well as kitchen utensils and small decorative elements
Beauty products
- Everything from dental care to skin care
- Selection of common drugs
- Baby products such as baby wipes and nappies
Some of the featured brands of Waitrose includes: WaitroseEssential – Waitrose own brand, Pampers, Solero, Peroni, Nescafe.
Shopping on the Waitrose website is easy as one can find products under the clear product categories. One can also find products based on the price and there is a great shopping guide available to help through the process. At Waitrose, everything required can be delivered right to the customer’s door, absolutely free of charge (minimum order required for free delivery).
Waitrose even offer how-to videos and inspirational recipes for those who love cooking. If one is looking for inspiration, either for cooking and just getting fit, the Waitrose Get Inspired section is the perfect place to visit.
Customers can also free Mobile app for Waitrose, available on Android and the iPhone, through which customers can order products at their own convenience wherever they are, can make alterations until the day before delivery, use GPS store locator, import previous orders from other supermarkets, which has become truly a fuss free grocery shopping with Waitrose.
Easy Payment & Return Options
Any of the following cards can be used to pay for the shopping at Waitrose: Partnership Card, John Lewis Business Account Card, Visa Debit (Delta), Maestro UK, MasterCard, Visa Credit, Solo, American Express. Luncheon Vouchers and coupons can be used when paying in-store and not used online.
It provides safe and secure shopping experience while shopping at Waitrose. The ordering facility and the payment system devised both in-store and online, at Waitrose, are highly secure, and hence this gives great amount of confidence in customers to share their personal details like address or phone number, while using credit or debit card.
Waitrose has devised its returns policy in a simple and easy manner which gives them assurance of building a long lasting relationship with its customers. Customers are covered by the quality guarantee on every product. If the customer is not entirely satisfied, Waitrose will refund and replace any item subject to some terms & conditions.
Customers can immediately ask for a return of an item, if it is unwanted or damaged. The item will then be refunded within five to seven working days.
Deals & Offers
Waitrose publishes promocodes on its website which one can use to spend on various items. Customers can also visit website to check for discount coupons which will help them to save even more on the groceries or any other home items. From free gifts with selected orders and multi-buy offers to price drops on certain items and cheap bundle deals, one can find never ending ways to save more.
Waitrose provides various latest deals and offers for its loyal customers on a regular basis. Customers can find out more about Waitrose offers on the website. Some of these lucrative offers can be of following types: Percentage off on First Orders on Grocery at Waitrose Direct, Discount on Wine First Orders, Free Home Delivery and other deals and discounts. Customers can use any of these deals free of charge.
Customers can also access to ‘myWaitrose’ loyalty card which offers customers the chance to get more out of shopping online or in-store. Instead of slowly earning points like with most other supermarket reward schemes, with myWaitrose one can immediately have the chance to win goodies, bag instant savings and enjoy freebies. All members get a free cup of tea or coffee when shopping in-store, free copies of the myWaitrose kitchen magazine, money off selected newspapers, discounts at Waitrose Cafés and discounts at the Waitrose Cookery School, on top of it, loads of exclusive in-store discounts only available for members.
Another loyalty programme offered by Waitrose is the ‘Partnership card’ which could be the right choice for the regular Waitrose shopper. This credit card rewards one point for every purchase. However, to apply for the Partnership card, there is some rules and regulations one need to abide by.
Waitrose have active account on some of the popular social media platforms such as Facebook, Twitter, Pinterest and Instagram. Hence, one can stay updated with all the latest offers or any news on the company’s new products or developments through these channels.